Join Our Team – Careers at GCPRO Restoration

Job Description
GCPRO Restoration, a leading full-service restoration contractor in the Chicagoland market, is seeking a highly motivated and detail-oriented individual to join our team as a Client Services Specialist. This role is crucial in ensuring excellent customer service, efficient communication, and effective lead conversion. The ideal candidate will have a background in construction or restoration, strong communication skills, and a go-getter attitude.

Key Responsibilities

Customer Service & Communication

• Answer incoming phone calls and emails professionally.

• Greet clients and visitors, ensuring prompt and courteous service.

• Handle client inquiries, providing accurate information and resolving issues efficiently.

• Schedule appointments and coordinate meetings with clients, subcontractors, and team members.

• Conduct client care calls to maintain communication and provide consistent updates.

• Follow up with clients to ensure satisfaction and address any concerns.

Lead Conversion

• Respond promptly to online inquiries and leads from Google, Yelp, and other platforms.

• Engage with potential clients, assess their needs, and present our services effectively.

• Convert leads into appointments and scheduled jobs by communicating our value proposition.

• Maintain and update lead tracking systems with accurate, timely data.

• Build and manage sales funnels to maximize conversion rates.

• Collaborate with the Digital Marketing Associate to increase lead volume, online bookings, and conversion rates.

• Take sales calls and convert them into scheduled cleaning services.

• Consistently work towards meeting weekly sales goals.

• Follow up after initial service to convert one-time clients into repeat clients.

Administrative Support

• Open new leads/jobs in DASH during initial calls and input all available information.

• Evaluate situations to initiate communication with the appropriate department.

• Provide a “warm handoff” to Project Managers for scheduling meetings.

• Print necessary documents for field files from DASH (e.g., water package).

• Ensure inspection meetings are scheduled.

• Assist PMs with dispatching crews as needed.

• Ensure tasks are added to the DASH calendar.

• Maintain job records, including dates, notes, photos, and documents in DASH.

• Follow up to collect missing homeowner and insurance/mortgage details.

• Monitor and update job progress in DASH to maintain workflow efficiency.

• Help PMs coordinate crew scheduling and communicate with homeowners.

• Keep the construction calendar updated in DASH.

• Coordinate with EMS on possible construction and/or contents phases.

• For jobs requiring construction and/or contents services, open linked jobs in DASH.

• Assign Project Managers based on predefined criteria and management input.

Coordination & Compliance

• Manage claim intake from start to ensure all meetings, documentation, and notes are completed.

• Maintain consistent (often daily) communication with customers.

• Confirm employee and subcontractor availability aligns with customer schedules.

• Communicate any scheduling changes to clients.

• Ensure product selections are made, ordered, and installed on time.

• Address inquiries and follow up after each day’s work to ensure client satisfaction.

• Record relevant notes in both jobs and contact manager as needed.

• Monitor program and company compliance.

• Answer and direct incoming phone calls.

• Schedule carpet cleaning services.

• Assist in AR (Accounts Receivable) processes: send 20-day letters, make 25-day phone calls, and follow up on checks.

• Follow up on deductible collections.

• Communicate with adjusters and agents regarding estimate approvals or general inquiries.

Competencies

• Analytical Skills – Ability to synthesize complex information and make data-driven decisions.

• Problem Solving – Proactively identify and resolve issues effectively.

• Technical Skills – Comfort with learning and using industry-specific tools and software.

• Interpersonal Skills – Ability to handle conflict, maintain confidentiality, and build strong relationships.

• Oral & Written Communication – Excellent verbal and written communication, with attention to detail.

• Teamwork – Collaborative team player who contributes to shared goals.

Qualifications

• 3+ years of experience in customer service or administrative roles, ideally in construction/restoration.

• Strong understanding of construction terminology and workflow.

• Proficiency in Microsoft Office and customer management systems (e.g., DASH).

• Exceptional organizational skills and attention to detail.

• Ability to multitask and thrive in a fast-paced environment.

• Positive, proactive mindset with a strong work ethic.

• Motivation to succeed in a sales-oriented, client-facing environment.

Benefits

• Competitive salary: $45,000 – $60,000/year, plus potential performance-based bonuses.

• Bonus opportunities and commission structure.

• Work with a respected restoration contractor in the Chicagoland area.

• Supportive, collaborative team culture.

• Health insurance, 401(k) matching, dental and vision insurance, employee discounts, and paid training.

• Opportunities for professional development and career growth.

Job Details

• Job Type: Full-time

• Schedule:

  • 8-hour shifts

  • Monday to Friday

  • Holidays, overtime, and some weekends as needed

• Location: In-person in Lombard, IL 60148

  • Must be able to commute or relocate before starting

Join GCPRO and be a part of a team that values loyalty, teamwork, and exceptional customer service.

GCPRO is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Description: 

The Construction Project Manager at GCPRO is responsible for managing and overseeing all assigned construction projects from inception to completion. This includes customer service, vendor selection, materials procurement, scheduling, budgeting, financial reporting, safety compliance, and quality control. The Construction Project Manager will also be on an On-Call Team, with occasional night and weekend work requirements.

What We Offer:

• Great culture and work environment
• Generous compensation
• Company vehicle and fuel card
• Company phone
• Laptop/iPad
• Paid training
• Paid time off
• Paid holidays
• Medical, dental, and vision insurance plans
• 401(k) plan with guaranteed match
• Unlimited career growth opportunities

Principal Duties & Responsibilities:

Field Management:

• Build rapport with project stakeholders and instill confidence in your project management abilities.
• Perform all contracted scopes per best practices.
• Ensure all work is properly contracted/subcontracted.
• Obtain building permits as required and follow all government guidelines for each permit and project.
• Adhere to all OSHA and environmental regulations.
• Assist with change orders as needed.
• Manage site personnel and subcontractors. Drive safety, quality, and productivity in the field.
• Perform buyout, submittal process, quality control, safety compliance, scheduling, and closeout successfully.
• Ensure the highest level of customer communication and customer service.
• Ensure an exceptional customer experience.
• Ensure project work meets the highest standards of workmanship based on industry standards.
• All other duties or projects as assigned.

Office Management:

• Ensure all subcontractors are working under a proper subcontract agreement, per best practices.
• Approve or reject invoices as appropriate, with proper communication with your project team.
• Properly project, record, and maintain all project costs on budget worksheets.
• Provide daily and/or weekly reporting to the project team and customer, including pictures.
• Meet or improve upon revenue and profit margin goals.
• Create, update, and present project schedules to customers and the VP weekly.
• Direct, mentor, and train junior-level team members.
• Professionally represent GCPRO on emergency on-call management rotation.
• Track change orders and all extras on projects via signed change order forms and budget updates.

Qualifications & Requirements:

• Required: Minimum of 10 years of project management experience in construction or insurance restoration.
• Required: Expertise in construction project management, financials, processes, and administration.
• Required: Strong business ethics, integrity, and ability to work autonomously.
• Required: Excellent written and oral communication skills.
• Required: Strong computer and technology skills.
• Required: Ability to communicate effectively with all project stakeholders and local officials.
• Required: Valid driver’s license and clean driving record.
• Required: Ability to pass a background check and drug screen.
• Required: In possession of your own list of subcontractors that you currently work with.
• Required: Proficiency in Xactimate estimating platform.
• Preferred: Bachelor’s degree in Construction Management, Engineering, or related field.
• Preferred: OSHA 10 or 30, CPR, and First Aid certifications.
• Preferred: Experience in multi-family, hotel, and multi-building facility construction.
• Preferred: Fluent in English and Spanish.
• Preferred: Proficiency with Symbility estimating platform.
• Preferred: Proficiency with other project management software and tools.

Travel:

• Minimal travel expected.

Work Environment and Physical Job Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is typical of construction (heavy equipment, saws, drills, hammers, etc.).
The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, talk, and hear. The employee is required to regularly move and walk around the construction site and occasionally use tools to complete minor tasks.

Compensation:

This position offers a competitive base salary and a comprehensive benefits package, including an auto allowance, fuel card, expense account, company laptop, cell phone, and company apparel. Our benefits package includes health insurance plans (medical, dental, vision), a 401(k) plan with a guaranteed match, 12 paid holidays, and 3 weeks of PTO. Additionally, this position is eligible for an annual, uncapped performance-based commission.

Salary Range: $65,000 – $115,000  
Performance-Based Commission

Compensation – Based on Experience

GCPRO – a full-service company specializing in Water, Fire and Mold mitigation, restoration, reconstruction and content restoration has an immediate opening for a restoration/content technician.

By applying the most advanced mitigation techniques and reconstruction methods, we help restore fire, water, mold and wind damaged properties for insurance companies and their clients. We also handle all phases of renovation from planning and design to construction and finishing.

We Offer:

• Great culture and work environment
• Generous compensation
• Paid training (for entry-level positions)
• Paid time off
• Paid Holidays
• Medical / Dental insurance plans available
• Unlimited career growth opportunities

You Are:

• Dependable, trustworthy and ambitious individual with excellent customer facing skills
• Able to work in a fast-paced environment, while maintaining focus, accuracy and attention to detail
• Have a history of performing assigned work in a timely manner and meeting deadlines and expectations
• Have previous experience in construction and/or insurance restoration industry (preferred, but not required)
• Prepared to participate in on-call rotation for emergency services outside of regular working hours
• Water / mold mitigation experience is a plus
• IICRC certification or other industry certifications and education are a plus
• Able to perform in a work environment that suffered water, fire and smoke damage, and other extreme conditions
• Capable of lifting/carrying heavy objects (up to 50lbs) unassisted
• Able to stand and walk for a long time
• Able to work in confined spaces
• Have a valid Driver’s License and a clean driving record
• Must have your own reliable transportation
• Able to pass a background check
• Most importantly – ALWAYS possess a positive attitude and ALWAYS stay focused on providing exemplary customer service

Duties/Responsibilities:

• Identify and document scope of work, measure and sketch out all impacted areas, take scope notes for estimators
• Extract water from flooded structures, take and document moisture readings
• Setup commercial drying equipment
• Perform demolition including removing damaged or wet building materials such as carpet, pad, baseboard, cabinets, drywall, etc.
• Perform mold remediation
• Perform fire/smoke damage remediation
• Maintain and clean professional equipment as needed
• Package and move household items onsite or to be taken to storage facility
• Other general construction technician duties
• Maintain clean and safe work environment on every project
  

GCPRO – a full-service company specializing in Water, Fire and Mold mitigation, restoration, reconstruction and content restoration has an immediate opening for a Warehouse Associate / Inventory Specialist.

By applying the most advanced mitigation techniques and reconstruction methods, we help restore fire, water, mold and wind damaged properties for insurance companies and their clients. We also handle all phases of renovation from planning and design to construction and finishing.

We Offer:

• Great culture and work environment
• Generous compensation
• Paid training (for entry-level positions)
• Paid time off
• Paid Holidays
• Medical / Dental insurance plans available
• Unlimited career growth opportunities

You Are:

• Dependable, trustworthy and ambitious individual with excellent customer facing skills
• Able to work in a fast-paced environment, while maintaining focus, accuracy and attention to detail
• Have a history of performing assigned work in a timely manner and meeting deadlines and expectations
• Able to work well with minimal supervision
• Have a high school diploma or equivalent, proficient in Microsoft Office (Word, Excel), not afraid of basic math or accounting (critical for inventory management)
• Previous warehouse experience preferred
• 1+ years inventory management experience preferred
• Have experience with operating a variety of power equipment and small hand tools. Familiarity with specialty restoration drying equipment is a plus
• Can lift and/or move objects up to 50 lbs. without restrictions
• Able to pass a background check
• Can expect occasional overtime as needed
• Most importantly – ALWAYS possess a positive attitude and ALWAYS stay focused on providing exemplary customer service

Duties/Responsibilities:

• Own the full lifecycle of order fulfillment: order review and processing, pulling materials, packing boxes, placing completed orders in staging areas, and replenishment
• Maintain inventory controls by collecting stock location orders, printing requests, and updating the inventory levels in the computer
• Reconcile inventory discrepancies. Work closely with inventory group to monitor supply levels and submit purchasing recommendations as appropriate
• Conduct Cycle Count inventory processes to ensure accuracy and timely execution
• Keep the warehouse space organized per company specifications
• Perform other general maintenance and repairs of company equipment as required
• Provide labor support as needed for specialty crew
• Always maintain clean and safe work environment in the warehouse, per company standards
• Overtime as required
• Always wear the proper safety equipment